COMMITMENT TO QUALITY
TMM maintains a policy of performance to reflect a total commitment to the highest standards of quality in all products and services and the highest levels of quality and integrity in communicating with employees, partners and community. Our quality commitment extends to production and distribution of products that do not pose risks to health, safety or the environment.
TMM encourages employees to strive for individual excellence in their work and in their association with other people inside and outside of the workplace and strives to motivate employees to achieve excellence through leadership, training, proper materials and facilities, and a cooperative environment. Managers monitor customer satisfaction on a continuing basis and make appropriate adjustments and corrections if problems occur.
TMM’s mission is to continually improve its products and services to meet customer requirements, allowing us to prosper as a business and to produce a reasonable return on capital investment.
The TMM Pledge:
TMM pledges to provide optimum product performance and integrity to your project specifications and is committed to establishing and maintaining trust with its customers by providing the highest quality products, backed by outstanding customer service. If your products are damaged while in route to your designated location, we will repair it or replace it with a comparable product. Should a malfunction occur due to customer misuse, unauthorized modification, or there is unauthorized use of a product not recommended or designed for use on your specific application which causes the product provided by TMM to break, malfunction or fault in any way, this pledge will not apply.
TMM is committed to customer care and communication, and will respond to product, service and preventative maintenance requests within 24 hours. If the sales and service support team is unable to satisfy your request, please call direct at 323.376.0162.
TMM guarantees that there will no hidden fees or tariffs. The final price is the final price for products and services detailed in the scope of your plan.
TMM’s strategic business alliances allows it to purchase in volume and maintain ample supply of inventory.
Help Line Support is available through our Diagnostics Center. Email technical assistance is available Monday through Friday, 8:00am until 5:00pm PST.